Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and VisaCore Canada ("Company," "we," "us," or "our") regarding your use of our immigration consultation services and website.

By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

2. Service Description

VisaCore Canada provides professional immigration consultation services, including but not limited to:

• Immigration assessment and eligibility evaluation
• Application preparation and submission assistance
• Document review and verification
• Representation before immigration authorities
• Advisory services on Canadian immigration law and policy
• Educational resources and information

3. Professional Licensing and Regulation

VisaCore Canada is operated by licensed Regulated Canadian Immigration Consultants (RCICs) in good standing with the College of Immigration and Citizenship Consultants (CICC). Our license number is R123456.

We adhere to the professional standards, code of conduct, and continuing education requirements established by the CICC.

4. Client Obligations

4.1 Accurate Information

You agree to provide complete, accurate, and truthful information in all communications and documentation. Any misrepresentation or omission of material facts may result in:

• Termination of services
• Application refusal or rejection
• Legal consequences under immigration law
• Potential ban from future applications

4.2 Timely Response

You agree to respond promptly to requests for information, documentation, or action. Delays in response may affect processing times and outcomes.

4.3 Payment of Fees

You agree to pay all fees as outlined in your service agreement within the specified timeframes.

5. Service Fees and Payment

5.1 Fee Structure

Our fees are clearly outlined in individual service agreements and may include:

• Consultation fees
• Application preparation fees
• Government filing fees (paid directly to authorities)
• Additional service fees for complex cases

5.2 Payment Terms

Payment terms are specified in your service agreement. Generally:

• Initial consultation fees are due upon booking
• Service fees may be structured as deposits and milestone payments
• Government fees are collected separately and remitted directly

5.3 Refund Policy

Refunds are handled according to our refund policy outlined in individual service agreements. Generally:

• Work completed is non-refundable
• Government fees are non-refundable
• Unused service fees may be refundable subject to terms

6. Scope of Services and Limitations

6.1 Advisory Nature

Our services are advisory in nature. We provide professional guidance based on current immigration law and policy, but cannot guarantee specific outcomes or approvals.

6.2 Government Decision Authority

Final decisions on immigration applications rest solely with Canadian immigration authorities. We cannot control or guarantee government processing times or decisions.

6.3 Legal Representation

While we can represent you before immigration authorities, we do not provide legal advice or representation in court proceedings. For legal matters requiring court representation, you may need to engage a qualified lawyer.

7. Confidentiality and Privacy

We maintain strict confidentiality regarding all client information in accordance with:

• CICC professional standards
• Canadian privacy legislation
• Our Privacy Policy
• Professional ethical obligations

Please refer to our Privacy Policy for detailed information about data handling.

8. Limitation of Liability

8.1 Service Limitations

To the maximum extent permitted by law, our liability is limited to the fees paid for our services. We are not liable for:

• Government decisions or processing delays
• Changes in immigration law or policy
• Indirect, consequential, or punitive damages
• Lost opportunities or income
• Travel or accommodation costs

8.2 Professional Insurance

We maintain professional liability insurance as required by the CICC for the protection of our clients.

9. Termination of Services

9.1 Termination by Client

You may terminate our services at any time with written notice. Fees for completed work are non-refundable.

9.2 Termination by Company

We may terminate services in cases of:

• Non-payment of fees
• Provision of false or misleading information
• Uncooperative or abusive behavior
• Conflicts of interest
• Violation of these Terms

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by intellectual property rights. You may not reproduce, distribute, or use our content without written permission.

11. Website Terms of Use

11.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Unauthorized access to our systems
• Distribution of malware or harmful code
• Impersonation of others
• Violation of intellectual property rights
• Harassment or abuse of other users

11.2 Website Availability

We strive to maintain website availability but cannot guarantee continuous access. We reserve the right to modify or discontinue website features without notice.

12. Disclaimer of Warranties

Our services and website are provided "as is" without warranties of any kind, express or implied. We disclaim all warranties including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

13. Indemnification

You agree to indemnify and hold harmless VisaCore Canada, its employees, and agents from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these Terms
• Provision of false or misleading information
• Your violation of any law or regulation

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario, Canada. If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

15. Dispute Resolution

15.1 Initial Resolution

We encourage direct communication to resolve any concerns or disputes. Please contact us at [email protected] for issue resolution.

15.2 Professional Complaints

If you have complaints about professional conduct, you may file a complaint with the College of Immigration and Citizenship Consultants (CICC).

15.3 Mediation and Arbitration

For disputes that cannot be resolved directly, we encourage mediation before pursuing litigation.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

We will notify clients of material changes via email when possible.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Entire Agreement

These Terms, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between you and VisaCore Canada regarding our services.